Shipping & Returns Policy
All orders ship from Eugene, Oregon with the most economical method, usually UPS Ground or US Post flat rate. Items in stock generally ship the following business day. Custom orders and items not in stock shipped ASAP, usually within 7 days. Shipping in transit times will vary according to the distance of the shipment. West coast orders – generally arrive in 2 to 3 business days; East coast orders – generally arrive in 5 to 6 business days or less. For more expedited deliveries, call the studio to make arrangements.
Return of any product must be within 30 days of shipping date. Use original packaging material for returns and return items must be in similar condition to when originally sent. We retain the right to exchange the original product for an item of equal design and size or issue a credit for substitute product. Shipping costs not refundable.
In the event of breakage in shipment to you, please contact us immediately. This is important so we can deal with shipping insurance in a timely matter.