My wife and I collect fused art glass. My sisters birthday was coming up and I needed to send her something unique . I stumbled upon Chris's store and was blown away. Anyhow we found a plate that required quite a few steps - suffice to say we found it beautiful. The plate arrived, my sister loved it and the pictures she sent made me know we made the right choice. Chris went over the top by sending my sister a hand written note expressing his thanks and wishing her a Happy Birthday - who does that ? We will buy more.